Cancellation, Modification & Houseboat Change Policy

1. Policy Overview

At Houseboats in Srinagar, we understand that travel plans may change. Since we manage multiple houseboats across Dal Lake and Nigeen Lake, we provide flexible booking options including cancellation, modification, and houseboat change facilities.

This policy ensures transparency, fairness, and smooth coordination between guests and houseboat owners.

2. Cancellation by Guest

All cancellation requests must be submitted via email or WhatsApp for verification and processing.

Refund Structure:

3. Houseboat Change / Modification Policy

Guests may request changes to their booking across our listed houseboats, subject to availability.

Allowed Modifications:

• Change to another houseboat in the same category
• Upgrade to a higher-category houseboat (price difference applicable)
• Downgrade (adjustment as per management decision)
• Change of travel dates (subject to availability and seasonal pricing)

Modification Conditions:

• Modification requests must be made at least 7 days before check-in
• All changes are subject to availability of the requested houseboat
• Fare difference must be cleared before confirmation
• If the new booking is of lower value, adjustment or partial refund may be provided as credit (management discretion)

Modification Charges:

• More than 7 days before check-in: No modification fee (only fare difference applies)
• 3 to 6 days before check-in: Modification allowed subject to availability and additional charges if applicable
• Less than 3 days before check-in: Modification is not guaranteed and subject to approval

4. No-Show Policy

If the guest fails to arrive on the scheduled check-in date:

• Booking will be marked as “No Show”
• No refund will be issued
• No modification or rescheduling will be permitted

5. Cancellation by Company

In rare situations, bookings may be cancelled or modified due to:

• Weather conditions affecting Dal Lake or Nigeen Lake operations
• Government restrictions or security advisories
• Operational or technical issues
• Overbooking or unforeseen circumstances

In such cases, guests will be offered:

• Full refund, OR
• Alternative houseboat of equal or higher category, OR
• Rescheduled booking based on availability

6. Refund Processing

• Refunds will be processed only to the original payment method
• Processing time: 5–10 business days depending on bank/payment gateway
• Transaction or payment gateway charges are non-refundable
• Refund confirmation will be shared via email or WhatsApp

7. Important Terms

• All bookings are subject to availability at the time of confirmation
• Prices may vary depending on season, demand, and houseboat category
• Management reserves the right to accept or reject modification requests
• Misconduct, misrepresentation, or violation of houseboat rules may result in cancellation without refund
• Houseboat availability is limited during peak tourist seasons

8. Contact Information

For cancellations, modifications, or booking assistance: